Deceptive pricing, unprofessional behavior — avoid at all costs!
We had a deeply disappointing experience here that made it clear this business cannot be trusted. On my wife's birthday, we visited the store and she found a handbag she liked. The clerk looked up the price in their system, confirmed it as accurate, and we agreed to return right after breakfast to purchase it.
When we came back less than an hour later, suddenly the story changed. We were told they needed to "verify" the price with the manager. After waiting over 45 minutes, the owner finally arrived and launched into a condescending lecture about how small businesses work — as if that justified raising the price of a $200 handbag to $800 because they failed to recognize the item's value earlier.
The original price was confirmed by their staff and system, yet they refused to honor it. Instead, we were subjected to a long-winded explanation about keeping consignment partners happy — apparently more important than treating customers fairly.
Having owned a small business ourselves for over 25 years, I can say with certainty: this is not how ethical businesses operate. Changing prices after a sale is agreed upon is deceptive and unacceptable.
This was bait-and-switch behavior, plain and simple. We will never return, and I strongly encourage others to take their business elsewhere. This store has proven it does not value honesty, integrity, or its customers.
UPDATE:
I am absolutely a real person and a real customer — not a “fake account.” The fact that the owner dismisses criticism by claiming I don’t exist is exactly the kind of dishonesty and condescension we experienced in person. Our visit was not a matter of “not getting what they wanted,” but about being told one price by staff (confirmed in their own system) and then having the price raised by hundreds of dollars after the fact.
Also to be clear, we were nothing but pleasant and professional to both the staff and the owner and the staff was quite nice; however, the owner was rude, condescending, deceptive and acted fraudulently.
Instead of taking responsibility for their mistake and honoring the confirmed price, the owner used it as an opportunity to lecture us about small business ownership — something I have over 25 years of experience with myself. The owner made it clear that keeping consignors happy was more important than treating paying customers fairly. Something that she stated in response to an honest review of her business, she would do again.
My experience was deceptive, unprofessional, and unpleasant from start to finish. I stand by my original review and strongly recommend that others take their business elsewhere.