Shweta Krishnan
1 year ago
Like others, I enjoy supporting our library through this resale store. However on multiple occasions I have felt the staff to be very rude. Today was the worst Iāve witnessed here: a customer came in because the camping chairs she had purchased were defective. The manager Cori treated her awfully, saying āI know the person who checked these chairs wouldnāt miss this, so that makes me think something else is going on hereā, insinuating this customer was lying! Not only that, but Cori was saying all of this in a raised voice repeatedly so the whole store could hear. It was mortifying. The customer was way more patient in receiving this verbal abuse than I would have been. Cori reluctantly gave her store credit, but if it were me I wouldnāt return to use it. I spoke to the customer afterwards who was in shock at her treatment and said she loved supporting the library and was a frequent customer there. Cori is a stain on this organization and should take some courses on customer service or go into a field that is not customer-facing.