Laura Swadzinski
3 months ago
Professional, courteous, communicative, excellent expectation management, and adhered well to schedule. Felt they were competent, thorough, and worth the money (which was pretty reasonable).
Issue: We had a potential water leak - baseboard was swelling and we needed to open the wall to understand what was happening.
Scoping: OR Restoration (Ricky L specifically) had a thorough quote, took the time to answer questions I had regarding scope, and was specific to opening the wall and confirming / stopping the leak if there was one. He noted mold mitigation would require a change order if it was found. He ensured their plumber could be available to fix a leak quickly if one was found, which there was and he did. Ricky said their restoration crew (for wall repair, painting, etc) was booked out for the next month so if I needed that done quickly, then hiring a different contractor would probably be the right call, which I appreciated.
Ricky L made sure I was kept abreast of project progress, explained issues found and explained options to help me determine how best to proceed. He was very responsive. Honestly, it was a breath of fresh air to have contractors who knew what they were doing, executed competently, and communicated effectively. I hope I never need their services again, but if I do, I will absolutely use them in the future.