We have now purchased two Stanton couches from Michael’s and had the best experience. The first experience was wonderful. The sales person was very helpful and we did return a couple of times in hopes of buying a second couch from the same person but ultimately weren’t quite ready to make a decision. By the time we got to purchasing a second couch that person had retired and we worked with Joe. He was amazing! We came back several times and he was always super helpful and always friendly. We got the couch after about 5 weeks and we love it! The pillows, however, did take a little bit longer because the fabrics boythat we had chosen were on backorder. The only thing is one of the pillows that we received is not the material we requested and I will reach out to see if we can get that rectified, but I am sure that they will make it right. I highly recommend this business and the associates!

We came into this store and fell in love with a sectional and decided to wait on it. I called the store a week later and asked about any sales/discounts. The person who answered couldn’t give me an answer and instead asked who we worked with. The person we worked with was Sam. When I talked to Sam I asked again if there was any discounts/sales going on and the answer I got was oh we always have deals just come in and I’ll get you a deal. We come in and we wanted to know the numbers first and I was asked to fill out the credit application and I declined because we wanted to see the price before moving forward. We get the price and decide to more forward. AFTER RUNNING MY CREDIT I was then informed that we needed to put %25 down. This wasn’t mentioned at all the first nor the second time we came in! Needless to say we left unhappy and upset because we aren’t told all the information up front. There truly wasn’t a deal that we were told we were going to get. And to top it off my credit was ran before I was told we needed to put money down. Our business is going elsewhere

So disappointing to shop here. We have spent approx 15k here over the last 2 years. The previous manager was amazing but he recently retired. We went into the store expecting to drop another 6k on sofas and family room furniture.

My wife and I walked in and went right to the front desk as we knew what we wanted to order having purchased other stanton couches and we had already completed most of the buying process online. 5 sales staff were behind the counter, 3 were talking to each other and the manager was talking to another employee. No one greeted us for 90 seconds. My wife and I started to walk away and only then were we acknowledged.

It was at this point I was introduced to a 6th employee that would be our associate. I introduced us to her and stated that we spoke on the phone and we were in to order the
product we had discussed. She was not warm and not friendly either. We initially felt like we were an inconvenience.

We were led to the couch and we were discussing fabric options. We wanted performance fabric and wanted to see what options were available. (performance fabric is much more stain resistant and cleans so much easier than the standard or premium
fabrics that are available for the couch and costs several hundred more per sofa)

When she gave us the final price, it was more than $1000 more than we were expecting based on previous shopping we had done with the old manager Peter.

We were feeling frustrated so we left.

We shopped around online knowing what model we liked and called 6 other Stanton retailers and Michael’s ended up being the 2nd most expensive store for identical product.

What made it even worse was the fabric we were looking at was not a “performance” fabric as we were led to believe. So they were more expensive for a lesser quality fabric. We bought elsewhere and had an amazing experience. Feel free to read my other reviews as I left one for the other experience.

Bought this couch, purchase was smooth was going to get the whole sectional then the couch broke, they had someone fix it. Then the mechanism broke, which took 3 months to fix waiting for the part, except it's broken again, all in 6 months this has happened, didnt buy the rest of the sectional and wont be buying anything else.. discount shouldn't mean poorly made, or maybe I shouldn't buy from discount side..

Michaels Furniture

We had a desk and dresser delivered. When purchasing these products the sales person told me I would have them delivered in two weeks. It would be “white glove” treatment. Unboxed and take away all the debris from the packaging and placed right where we want it. Three weeks later the items were delivered. The two men who came didn’t believe the dresser would make it up the stairs. There was a very long exchange about it not fitting but we continued to ask them to try. Finally, they tried and it fit. They were frustrated and complained about how heavy it was. Once they left, I went to check on the dresser and two drawers will not open. They are locked shut due to a broken mechanism. When I called, I spoke to the sales person who sold me the dresser. I explained that it took them a long time because they refused to measure and wouldn’t try to get it upstairs and that they complained about moving furniture when they are furniture movers. I told him about the drawers. He said, “Mexicans don’t want to work hard and they are lazy. It can be hard to find anyone else who will work so that is who we have”. I said, “What did you just say to me?” He said that “Mexicans just don’t want to do the work” and I said that I called to complain about the dresser and the people who delivered it and now “I have to defend the entire Mexican culture? Do you really believe that all Mexican people are lazy and do not want to work? Who cleans your house and serves you your food? What food do you eat?” He then said he didn’t say that. And said, “Latinos…” I stopped him and asked him to “not talk to me anymore about his ideas about Mexican people and to discuss the dresser only-“and take a class”. He then tried recovering but we moved on. The drawers are broken and it will be another week until they have a new one to deliver. But he stated that there is no such thing as “white glove” delivery from them and he never said that, “only Wayfair does that”. (They SO do not). Then, after a bit he agreed to comp the delivery charge but no discount on the dresser. “Ma’am, this is furniture not apples and peaches! We can’t give a discount on anything!” A bit more back and forth before we hung up. Apples and peaches can be discounted because of the brown labor that picks them for our country? Is that the implication? You promise one thing and (literally) delivered another. This is my fourth purchase at Michael’s and, sadly, my last.

John's Upholstery

Lim's Upholstery

Winters Sewing