We went to Kepler's for the first time (a recommendation from my mother-in-law who is extremely particular about her furniture) to discuss rebuilding and reupholstering a couch. I brought the measurements and we discussed the process, timing, and cost estimate. We also discussed fabric options considering we have pets. We borrowed 3 books of fabric examples and colors to try at home. Went back about 5 days later having picked the color but not sure about the fabric. We also brought in two cushions (at their request to examine the filler) and a throw from the couch to ensure the fabric color we chose at home looked good in a different light. The owners were very helpful confirming the color and showing us examples of the fabric used on other furniture in the shop. (Their work looks really beautiful). Although very busy, they spent as much time as needed with us. Be prepared to wait many weeks to get on their schedule and for a down payment of about 1/3, but so far we are very impressed with this shop and pleased with our selection. I'll update this review once our couch is finished.
Update on 2/9/21:
We received our rebuilt and reupholstered couch today, 2/9/21. It was finished in the timeframe originally estimated and just slightly over the original cost estimate (because of a cracked support rail that required replacing). For about 30 yrs old, our couch looks brand new. It's beautiful! High quality work and beautiful craftsmanship. It was an investment to extend the life of a quality piece of Ethan Allen furniture and it's ready for another 30 yrs. We're so pleased. Thank you Kepler's!